At dmd365, your privacy is a core commitment — not a compliance checkbox. This Policy explains precisely what personal data we collect, why we collect it, and the rights you hold over your information.
Every page, every login, and every transaction on dmd365 is protected by industry-standard 256-bit SSL encryption at all times.
dmd365 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is yours.
We collect only the data we need and use it only for the specific purposes stated in this Policy — nothing more, nothing less.
You have the right to access, correct, and in applicable cases delete your personal data. Submit a request to [email protected] anytime.
We retain personal data only for as long as necessary to fulfil the stated purpose or satisfy a lawful retention obligation, then securely delete it.
KYC documents (MyKad, passport, proof of address) are processed exclusively for identity verification and stored in encrypted secure environments.
This Privacy Policy (hereinafter the "Policy") issued by dmd365 (hereinafter "dmd365", "we", "us", or "our") and applies to all personal data collected from users (hereinafter "you", "User", or "Member") who access, register on, or use the dmd365 online sports betting and live casino platform accessible atdmd365.cam and all associated subdomains, mobile-optimised interfaces, and related services.
dmd365 is committed to protecting the privacy and security of all personal data entrusted to us by our Members. We process personal data responsibly, transparently, and in accordance with the principles of applicable data protection law — including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
This Policy explains what personal data dmd365 collects, the lawful basis on which it is processed, how it is shared, how long it is retained, and the rights available to you as a Data Subject. By registering a dmd365 Account or continuing to use the Platform following the effective date of this Policy, you acknowledge that you have read and understood its contents.
This Policy should be read in conjunction with dmd365's Terms & Conditions, which governs the overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data processing matters, this Policy shall prevail.
This Policy applies to all Users of the dmd365 Platform regardless of location, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations from which the Platform is accessible.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("Data Subject"), including name, identification number, contact details, financial information, behavioural data, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, whether by automated means or otherwise, including collection, recording, storage, use, disclosure, transmission, and erasure. |
| "Data Controller" | dmd365, which determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third-party entity that processes Personal Data on behalf of dmd365, under contractual instruction and subject to appropriate data protection safeguards. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of a Data Subject's agreement to the processing of their Personal Data for a stated purpose. |
| "KYC Documents" | Identity and address verification documents submitted by Users pursuant to the Know Your Customer process, including government-issued photo ID, proof of address, and supporting payment method evidence. |
| "Platform" | The dmd365 website, mobile interface, and all associated services accessible at dmd365.cam. |
| "Cookie" | A small text file placed on a User's device by the Platform to enable session management, preference retention, analytics, and targeted personalisation. |
dmd365 collects the following categories of Personal Data in connection with the provision of its Services:
dmd365 collects Personal Data through the following channels and mechanisms:
dmd365 processes Personal Data strictly for the following stated purposes. Data collected for one purpose will not be repurposed without your knowledge and, where required, your consent:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, and preference data |
| KYC identity and age verification | KYC documents, identity data, selfie photograph |
| Deposit and withdrawal processing | Financial and transaction data, payment method details |
| Provision of sportsbook and casino services | Betting activity, session data, account balance |
| Bonus and promotion administration | Betting activity, account data, promotional records |
| Fraud prevention and AML compliance | Financial data, technical data, identity data |
| Responsible gambling monitoring and tools | Session data, betting activity, account settings |
| Customer support and complaint handling | Communication data, account data, transaction records |
| Platform security and access control | Technical data, IP address, login history |
| Marketing communications (with consent) | Contact data, preference data, betting activity |
| Legal and regulatory compliance | All categories as required by applicable law |
dmd365 processes your Personal Data one or more of the following lawful bases, depending on the specific processing activity:
dmd365 does not sell, rent, or trade your Personal Data to any third party. We share Personal Data only in the following strictly controlled circumstances:
All third-party Data Processors engaged by dmd365 are bound by contractual data processing agreements that require them to process Personal Data only on dmd365's instructions and to implement appropriate technical and organisational security measures.
dmd365 uses cookies and similar tracking technologies to provide a functional, secure, and personalised Platform experience. The following categories of cookies are in use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, and load balancing. These cannot be disabled without impacting core Platform functionality. | Session / up to 24 hrs |
| Functional | Remembering user preferences such as language settings, odds format, and interface layout choices between sessions. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page visits, navigation flows, and feature usage, used by dmd365 to improve Platform performance and user experience. | Up to 24 months |
| Security & Fraud Detection | Device fingerprinting and behavioural anomaly detection to identify unusual account activity, prevent unauthorised access, and support AML monitoring. | Up to 12 months |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. Analytics and functional cookies can be disabled without affecting your ability to access core Platform features, though some personalisation features may be reduced.
dmd365 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with dmd365's internal data destruction procedures.
dmd365 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
Your responsibility: You play an important role in securing your own Account. Keep your password confidential, enable2FA where offered, and notify dmd365 immediately at [email protected] if you suspect unauthorised access to your Account.
Subject to applicable data protection law and any overiding regulatory retention obligations, you hold the following rights in respect of your Personal Data processed by dmd365. To exercise any of these rights, submit a written request to [email protected]. dmd365 will respond within 30 calendar days of receipt of a valid request.
Request a copy of all Personal Data held by dmd365 about you, together with details of how and why it is processed.
Request correction of any inaccurate or incomplete Personal Data held on your Account, subject to verification requirements.
Request deletion of your Personal Data where it is no longer necessary for the purpose collected, or where you withdraw consent — subject to lawful retention obligations.
Request that dmd365 suspends processing of your Personal Data in certain circumstances, such as while accuracy is contested or an objection is under consideration.
Request a structured, machine-readable copy of Personal Data you have provided to dmd365, where processing is based on consent or contractual necessity.
Object to dmd365 processing your Personal Data where reliance is placed on legitimate interests, including the right to opt out of direct marketing at any time.
The dmd365 Platform is strictly prohibited for use by any person under the age of 21 years. dmd365 does not knowingly collect Personal Data from individuals under this age threshold.
All Account registrations are subject to mandatory age verification through the KYC process. Where dmd365 discovers — at any stage — that an Account has been registered by or on behalf of a person under the age of 21, the following actions will be taken immediately:
If you have reason to believe that a minor has registered a dmd365 Account, please report this to us immediately at [email protected]. dmd365 treats any suspected underage usage as an urgent matter and will respond promptly.
As an online platform serving users across multiple regions, dmd365 may transfer Personal Data to Data Processors or infrastructure providers located in jurisdictions outside Malaysia. Such transfers are conducted only where appropriate safeguards are in place, including:
dmd365 conducts data transfer impact assessments for cross-border transfers where required, to ensure that the rights of Data Subjects are not materially undermined by the transfer.
dmd365 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, dmd365 will notify registered Users via email to the address on file and/or through a prominent notice on the Platform, prior to the amended Policy taking effect.
The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. dmd365 encourages all Users to review this Policy periodically to remain informed about how their Personal Data is being handled.
Continued use of the Platform following the effective date of an amended Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any amendment, you should cease using the Platform and may request Account closure in accordance with the procedure set out in the Terms & Conditions.
For any enquiries, requests, or concerns relating to this Privacy Policy or the handling of your Personal Data by dmd365, please contact us through the following channels. We are committed to responding to all privacy-related communications promptly and professionally.
Privacy & Data Enquiries: [email protected]
Live Support: Available 24 hours a day, 7 days a week via the dmd365 Platform live chat.
Response Commitment: Data Subject rights requests and privacy enquiries will receive a substantive response within 30 calendar days.
When submitting a data rights request, please include your full name, registered email address, and a clear description of the specific right you wish to exercise. dmd365 may request additional verification information to confirm your identity before processing the request, in order to protect against unauthorised access to your data.
dmd365 is committed to resolving all privacy concerns directly. If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction of residence.
Your personal data is encrypted, protected, and never sold. dmd365 gives you full transparency and control over your information — so you can focus on the game. For players aged 21 and above only.
For full usage terms, read our Terms & Conditions. For responsible play resources, visit our Responsible Gambling page. Questions? Contact [email protected].